When will you ship the item?

We’ll ship the item within 3 business days and upload the tracking number as soon as it’s available.

How long will it take to my address?

All orders are shipped via express delivery.

• Orders from the United States will be shipped from our US warehouse and typically arrive in 3–5 business days.

• Orders from other regions will be shipped from our Shenzhen warehouse, with an estimated delivery time of 5–10 business days, depending on the destination.

Can you declare the parcel as a gift?

No, unfortunately the courier service does not accept gift declarations for customs clearance purposes.

VAT or import tax included?

Due to varying customs policies in different countries, we cannot guarantee whether import tax will be charged.

Please note that the product price does not include VAT or import duties. However, we will declare a reasonably low value for the product to help reduce the chance of additional charges.

Based on our previous experience, customers in the following countries/regions are generally not charged import tax: United States, Singapore, South Korea, and most EU countries (excluding remote areas), such as: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

If you have further questions, please feel free to email us at goovishw@nedoptics.com.cn. 

Additional notice about shipping

It is the client’s responsibility to ensure successful delivery. Parcels may be returned to the origin warehouse in the following situations:

• Customs clearance delay:
  We will contact the client as soon as we receive any notification from the courier that the parcel is stuck in customs. If the client fails to provide required information (e.g. tax payment) within 48 hours, the parcel will be returned to the origin warehouse.
  If the client requests re-shipment, an additional shipping fee will be charged (based on the courier’s bill). If the client refuses re-delivery, they will be responsible for the return shipping cost, and we will refund the product price only, excluding the original shipping fee (if any), after deducting the return cost.

• Incorrect delivery address or phone number:
  If the courier reports an issue with the shipping address or phone number, we will contact the client immediately. However, if there is no timely response, the delivery may fail, and the client will need to bear any additional costs incurred for re-delivery.

• Return request not related to product quality:
  If the customer wishes to return the product for reasons unrelated to quality, a request must be submitted within 7 days of receiving the parcel. The customer must cover the return shipping cost. A refund for the product price will be issued via Stripe once the returned item is received in our warehouse.

• Late report of delivery issues:
  If a parcel has been marked as "Delivered" on the courier’s website (e.g. UPS) for over 3 months, the tracking information may no longer be available, and the courier will not provide compensation.
  In this case, we cannot offer a refund unless the client contacts us within 3 months from the date of delivery shown on the courier’s site.